Pierce Gordon, Ph.D.
Mar 26, 2019·1 min read
Interesting… I never thought of this.
How does your design shift power? | http://www.piercegordon1.com
… prospective/current customers and users on a regular basis. Likely more than you and your UX team. While your research team is planning out studies, the customer success team is in the trenches talking with happy and frustrated customers.
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